Privacy Policy

At HCB Services Ltd (trading as French Connections HCB), accessible from www.frenchconnectionshcb.com, we prioritize the privacy of our users. This document outlines the types of information we collect and how it’s used.

Privacy Policy

This Privacy Policy describes the policies of HCB Services Ltd, trading as French Connections HCB, located at 71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ (Company No: 13809512, VAT No: GB401002977), on the collection, use, and disclosure of your information that we collect when you use our website (https://frenchconnectionshcb.com) (the “Service”). By accessing or using the Service, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without prior notice and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when it is posted on the Service, and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

For queries or more details about our Privacy Policy, reach out to us at [email protected].

Scope

This Privacy Policy applies to all personal data collected and processed by HCB Services Ltd, trading as French Connections HCB. This includes data collected through our website (https://frenchconnectionshcb.com) and secure third-party platforms such as Cognito Forms, which we use to gather identification documents, financial details (e.g., bank records, passports), and limited non-specific medical information.

Data collected outside these platforms (e.g., offline) is not covered under this Privacy Policy.

Consent

Using our website signifies your acceptance of this Privacy Policy and its terms.

Information We Collect

We may collect and process the following personal information about you:

• Name
• Email
• Mobile
• Social Media Profile
• Date of Birth
• Address
• Work Address
• Payment Information
• Gender
• Marital Status

When personal data is requested, you will be informed of its necessity and purpose. If you contact us directly, we may collect additional information, such as your name, email, phone number, message contents, and any attachments.

How We Collect Your Information

We collect/receive information about you in the following ways:

• When submitting data via Cognito Forms or other secure platforms
• When interacting with the website
• From public sources

How We Use Your Information

We process your data to:

• Enhance our website’s functionality and operations
• Offer personalized browsing experiences
• Understand user interactions on our site
• Develop new tools and functionalities
• Communicate updates, marketing, and other information, sometimes through partners
• Submit required documents to government departments, officials, and partner companies for application processing
• Detect and prevent fraud
• Manage customer orders and accounts
• Enforce our Terms & Conditions

We will not use your information for any other purpose without your consent unless required by law.

How We Share Your Information

We do not transfer your personal information to third parties without your consent, except in the following circumstances:

• Partner companies assisting with application processing
• Government agencies (via secure portals or authorized officials)
• Legal entities, marketing agencies, or analytics providers assisting in fulfilling our services

These third parties are bound by agreements to use your information solely for the specified purpose and retain it only as long as necessary.

We may also disclose your personal information to:

• Comply with applicable laws or court orders
• Enforce our agreements, including this Privacy Policy
• Respond to claims of third-party rights violations
• Facilitate a merger or acquisition of HCB Services Ltd

Retention of Your Information

We will retain your personal information for 90 days to 2 years after the completion of services or account termination. Certain information may be retained longer for record-keeping, legal compliance, or fraud prevention. Residual anonymous data may be stored indefinitely.

Your Rights

Under applicable laws, you may have rights to:

• Access and rectify or erase your data
• Restrict or object to the processing of your data
• Request data portability or withdraw consent
• File a complaint with a supervisory authority

To exercise your rights, contact us at [email protected]. We will respond within 30 days.

CCPA & GDPR Rights

Under the CCPA, you can request disclosures, deletions, and information about data usage. Under GDPR, you may access, correct, erase, or transfer your data. To exercise these rights, email us at [email protected].

Security Measures

We use industry-standard security measures, including encryption (AES-256), secure socket layer (SSL) technology, and access controls, to protect your personal data. All sensitive information is securely transferred to and managed in platforms such as Cognito Forms, Asana, and FreshSales, all of which comply with GDPR and other data protection regulations.

Data Breach Notification

In the event of a data breach, we will notify the appropriate supervisory authority within 72 hours if the breach poses a risk to your rights and freedoms. If the risk is high, we will inform you without undue delay.

Third-Party Links

Our Service may contain links to other websites not operated by us. We encourage you to review the privacy policies of any linked websites. We are not responsible for their content, practices, or policies.

Contact Information

For any queries about this Privacy Policy or data processing concerns, contact:

HCB Services Ltd (trading as French Connections HCB)
71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ
Email: [email protected] | Phone: +33 1 85 65 74 98