Privacy Policy

Privacy Policy for French Connections HCB
At French Connections HCB, accessible from www.frenchconnectionshcb.com, we prioritize the privacy of our users. This document outlines the types of information we collect and how it’s used.

Privacy Policy

Last Updated On: 24-Oct-2024
Effective Date: 25-Oct-2024

This Privacy Policy describes the policies of French Connections HCB, Pôle entreprise Labordeneuve, Idrac-Respaillès, Gers 32300, France, email: [email protected], phone: +33185657498, on the collection, use, and disclosure of your information that we collect when you use our website (https://frenchconnectionshcb.com) (the “Service”). By accessing or using the Service, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not consent, please do not access or use the Service.

We may modify this Privacy Policy at any time without prior notice and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when it is posted on the Service, and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

For queries or more details about our Privacy Policy, reach out to us at [email protected].

Scope

This Privacy Policy is relevant for online activities on our website. Offline data collection or collection outside this website is not covered.

Consent

Using our website means you accept our Privacy Policy and its terms.

Information We Collect

We collect and process the following personal information about you:

• Name
• Email
• Mobile
• Social Media Profile
• Date of Birth
• Address
• Work Address
• Payment Info
• Gender
• Marital Status
• Identification Documents
• Financial Details (e.g., bank records, passports)

When we ask for your personal data, we’ll inform you of its purpose. If you contact us directly, we may collect additional information, such as your name, email, phone number, message contents, and any attachments.

Data Collection Process via Cognito Forms

We collect documents and personal information through Cognito Forms, a secure, third-party platform. Cognito Forms provides robust security features, including end-to-end encryption, to protect your data during transfer and storage. Information provided through Cognito Forms is accessible only to authorized personnel within French Connections HCB and is used solely for the purposes for which it was collected. This platform ensures that all data you submit is handled in compliance with data protection laws, including GDPR.

Other Third-Party Platforms Used for Data Collection and Management

In addition to Cognito Forms, we may use other secure third-party platforms for data collection, processing, and storage, including:

• Asana: Used for project management. Sensitive files are stored temporarily, encrypted, and deleted within 30 days after the completion of the relevant application.
• FreshSales CRM: Used to store client interactions and manage customer relationships. Data within FreshSales is protected with high-security standards and complies with GDPR.

We ensure that all third-party platforms adhere to our data protection standards and process data only for the specified purposes in line with applicable regulations.

How We Collect Your Information

We collect/receive information about you in the following manner:

• When a user submits information through Cognito Forms or any other secure third-party platform
• When interacting with our website
• From public sources

How We Use Your Information

We process data to:

• Enhance our website and its operations.
• Offer a personalized browsing experience.
• Understand user interactions with our site.
• Develop new tools and functionalities.
• Communicate with you, sometimes through partners, for updates, marketing, and more.
• Forward necessary documents to government departments, officials, and partner companies for application processing.
• Detect and prevent fraud.
• Manage customer accounts and orders.
• Enforce Terms & Conditions and provide administrative information.

If we intend to use your information for any other purpose, we will request your consent and only proceed upon receiving it, unless legally required to act otherwise.

Log Files

Like many other sites, we employ log files for analytics, capturing details such as IP addresses, browser types, ISPs, timestamps, and referring pages. This doesn’t link back to any personal data.

Cookies and Web Beacons

We use cookies to improve user experience. This might relate to user preferences or their device and is used mostly to make the site function as expected. For a deeper understanding of cookies, visit What Are Cookies.

How We Share Your Information

We do not transfer your personal information to any third party without your consent, except in limited circumstances as described below:

• Ad service providers
• Legal entities
• Analytics providers
• Government agencies (via secure portals or appointed officials using secure communication methods)
• Partner companies for application processing (e.g., insurance, banking, utilities)

These third parties are required to use the personal information we transfer to them only for the purpose specified and to retain it no longer than necessary.

We may also disclose your information to:

• Comply with applicable law, regulation, court order, or other legal process;
• Enforce our agreements with you, including this Privacy Policy;
• Respond to claims that your use of the Service violates any third-party rights;
• In the event of a merger or acquisition of our company.

Retention Of Your Information

We retain your personal information for 90 days to 2 years after account termination or as long as necessary to fulfill the purposes for which it was collected. Certain information may be retained longer for record-keeping/reporting in compliance with applicable law or for legitimate reasons like legal rights enforcement or fraud prevention.

Your Rights

Depending on the law that applies, you may have rights to access, correct, erase, or receive a copy of your personal data, restrict or object to active processing, request data sharing (portability), withdraw consent, or lodge a complaint. To exercise these rights, contact us at [email protected], and we will respond within 30 days.

CCPA & GDPR Rights

For CCPA, users can request business data disclosures and deletions. GDPR grants rights from data access to portability. To exercise these rights, email us at [email protected], and we’ll address your request within 30 days.

Protecting Minors

We do not knowingly collect data from under-13s. If such data has been collected, please notify us, and we’ll address it promptly.

Security Measures

We use industry-standard security measures, including encryption (AES-256) and secure socket layer (SSL) technology, to protect your personal data. Data on our server is encrypted and transferred securely to our project management and CRM platforms, which also comply with GDPR and high-security standards.

Data Breach Notification

In case of a data breach, we will notify the relevant authority within 72 hours if it’s likely to affect your rights and freedoms. We will also inform you without undue delay if the breach poses a high risk to your rights.

Third-Party Links & Use Of Your Information

Our Service may contain links to other websites not operated by us. This Privacy Policy does not address third-party privacy policies or practices, and we advise reviewing the privacy policy of every site you visit. We have no control over and assume no responsibility for third-party content, policies, or practices.

Grievance / Data Protection Officer

For queries about processing your information, contact our Grievance Officer:

French Connections HCB
Pôle entreprise Labordeneuve
Idrac-Respaillès, Gers 32300, France