At French Connections HCB, accessible from www.frenchconnectionshcb.com, we prioritize the privacy of our users. This document outlines the types of information we collect and how it’s used.

Privacy Policy

Last Updated On: 24-Jul-2024
Effective Date: 25-Jul-2024

This Privacy Policy describes the policies of French Connections HCB, Pôle entreprise Labordeneuve, Idrac-Respaillès, Gers 32300, France, email: [email protected], phone: +33185657498 on the collection, use, and disclosure of your information that we collect when you use our website (https://frenchconnectionshcb.com) (the “Service”). By accessing or using the Service, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted on the Service, and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

For queries or more details about our Privacy Policy, reach out to us at [email protected].

Scope

This Privacy Policy is relevant for online activities on our website. Offline data collection or collection outside this website is not covered.

Consent

Using our website means you accept our Privacy Policy and its terms.

Information We Collect

We will collect and process the following personal information about you:

• Name
• Email
• Mobile
• Social Media Profile
• Date of Birth
• Address
• Work Address
• Payment Info
• Gender
• Marital Status
• Identification Documents
• Financial Details (e.g., bank records, passports)
• Medical Information (non-specific)

When we ask for your personal data, you’ll be informed of the need for it. If you reach out to us, we might gather further details, including but not limited to, name, email, phone number, message contents, and any attachments you might send.

User Area & Document Uploads

Our site provides a user area where clients can create accounts using a username/email address and password. In this section, users can upload files and personal data required for various applications. The data provided here is protected with high security and is used strictly for the purpose specified.

How We Collect Your Information

We collect/receive information about you in the following manner:

• When a user fills up the registration form or otherwise submits personal information
• Interacts with the website
• From public sources

How We Use Your Information

We process data to:

• Enhance our website and its operations.
• Offer a personalized browsing experience.
• Understand user interactions with our site.
• Develop new tools and functionalities.
• Communicate with you, sometimes through partners, for updates, marketing, and more.
• Forward necessary documents to government departments, officials, and partner companies for application processing.
• Detect and prevent fraud.
• Creating user accounts
• Enforcing T&C
• Administration info
• Managing customer orders

If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which consent was granted unless we are required to do otherwise by law.

Log Files

Like many other sites, we employ log files for analytics, capturing details such as IP addresses, browser types, ISPs, timestamps, and referring pages. This doesn’t link back to any personal data.

Cookies and Web Beacons

We use cookies to improve user experience. This might relate to user preferences or their device and is used mostly to make the site function as expected. For a deeper understanding of cookies, visit What Are Cookies.

How We Share Your Information

We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:

• Ad service
• Sponsors
• Marketing agencies
• Legal entities
• Analytics
• Data collection & process
• Government agencies (via secure web portals or appointed officials using 2FA and secure email communication)
• Partner companies for application processing (e.g., insurance, bank accounts, utilities)

We require such third parties to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it longer than required for fulfilling the said purpose.

We may also disclose your personal information for the following:

1. To comply with applicable law, regulation, court order, or other legal process;
2. To enforce your agreements with us, including this Privacy Policy; or
3. To respond to claims that your use of the Service violates any third-party rights.

If the Service or our company is merged or acquired by another company, your information will be one of the assets that is transferred to the new owner.

Retention Of Your Information

We will retain your personal information with us for 90 days to 2 years after users terminate their accounts or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping/reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

Your Rights

Depending on the law that applies, you may have a right to access and rectify or erase your personal data, receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, lodge a complaint with a statutory authority, and other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at [email protected]. We will respond to your request in accordance with applicable law within 30 days.

You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at [email protected].

Do note that if you do not allow us to collect or process the required personal information or withdraw consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

CCPA & GDPR Rights

Under the CCPA, users can request business data disclosures, data deletions, and more. For GDPR, users have several rights from data access to portability. To exercise any of these rights, contact us at [email protected]. We’ll address your request within a month.

Protecting Minors

We strive to protect children online. We don’t intentionally collect data from under-13s. If you believe such data has been collected, let us know, and we’ll address it immediately.

Security Measures

We use industry-standard security measures to protect your personal data, including encryption (AES-256), secure socket layer (SSL) technology, and access controls. Data stored on our web server (located in Germany) is encrypted and transferred securely to our project management software (Asana) and our CRM system (FreshSales), both of which comply with high-security standards and GDPR. Sensitive files are deleted from Asana within 30 days after application completion.

Data Breach Notification

In the event of a data breach, we will notify the relevant supervisory authority within 72 hours if the breach is likely to result in a risk to your rights and freedoms. We will also inform you without undue delay if the breach poses a high risk to your rights and freedoms.

Exercising Your Rights

To exercise your rights under GDPR, you may contact us at [email protected]. Please include your name, email, and specific request. We will respond to your request within 30 days in accordance with applicable law.

Third-Party Links & Use Of Your Information

Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Grievance / Data Protection Officer

If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at French Connections HCB, Pôle entreprise Labordeneuve, Idrac-Respaillès, 32300, email: [email protected]. We will address your concerns in accordance with applicable law.